We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).

Our Privacy Policy (available in the link below) explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation. This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Privacy and our website

When using our practice website to request an appointment you are required to enter some personal details for our staff to contact you to arrange and confirm an appropriate appointment time.  The information that is collected from this website is only disclosed to this practice and is stored under the same conditions as any other information collected.  

Privacy Policies

Toowoomba Medical Centre Privacy Policy 

Toowoomba Medical Centre - Electronic Communication Policy

Toowoomba Medical Centre - Email and Internet Use Policy

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. You may contact us via email at, via post at Toowoomba Medical Centre, 146 Drayton Road, Toowoomba, QLD 4350, or phone (07) 4635 6111. We will respond to your complaint or concern within 30 days.

You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit or call the OAIC on 1300 363 992.