We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).
Privacy and our website
When using our practice website to request an appointment you are required to enter some personal details for our staff to contact you to arrange and confirm an appropriate appointment time. The information that is collected from this website is only disclosed to this practice and is stored under the same conditions as any other information collected.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. You may contact us via email at email@example.com, via post at Toowoomba Medical Centre, 146 Drayton Road, Toowoomba, QLD 4350, or phone (07) 4635 6111. We will respond to your complaint or concern within 30 days.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.